Where can I find my invoice?
After placing an order you will automatically receive your invoice when the order is fully processed. You can also download your invoice in your account by visiting this link or by going to your account (right upper corner, next to the cart) > orders > invoices. You will find your invoice here when your order has been processed.
I would like to receive an order quickly, what should I do?
When you pay the order immediately (iDEAL, MasterCard, Visa) the order will be delivered within 2-3 working days. Would you like to receive the order sooner? Please contact us, we will see what is possible.
I lost the assembly manual, what should I do?
Click here to download the assembly manual. Or click here to watch the full instruction video.
Can I also collect my order?
Do you live near Haarlem and you do not want the order to be sent but collect it yourself? Of course, this is always possible. Please contact us via info@soopl.com or (+31) 023 533 26 96 to make an appointment so that we can make the order ready for you. Click here for our address details.
How can I reach Soopl best?
You can reach us via info@soopl.com or by telephone number: (+31) 023 533 26 96.
I would like my company logo on the Fashion Trolley or the Fashion Bag, is this possible?
Yes, we can print a logo on both the Fashion Bags and the Trolley. For this, a minimum purchase of 10 items is required. For more information about printing, please contact us.
Can I exchange or return an item?
At Soopl you may always try the product for a period of seven days. If you’re still not happy with the product, please contact us.
My Fashion Trolley has no warranty anymore, can it still be repaired?
This is possible in almost all cases. For this we have the Soopl Repair Service. Contact us. for more information.
Where can I buy a Soopl in my area?
You can order Soopl products through our webshop or through one of our resellers.
Go to our resellers page to find the closest place to buy a Soopl product near you.
Will I need to pay customs duties for orders to outside the EU?
Yes, customs duties are the responsibility of the customer for orders to countries outside the EU.
